Refund & Cancellation Policy
Last updated: 9 June 2026
We want the Service to be useful. This policy explains refunds for our digital products (per-check credits and time-based access passes).
Refunds
- Unused purchases: if you bought a credit pack or pass and have not used any checks, we'll refund it in full within 14 days of purchase.
- Technical failure: if a check fails on our side (no report delivered), that check is not charged, or we credit it back.
- Partially used: for largely unused passes we may issue a pro-rated refund at our discretion.
What isn't refundable
Checks that successfully returned a report are non-refundable, since the data has been delivered. Reports are informational (see our Terms) — a refund is not available because you disagreed with a carrier's risk verdict.
Cancellation
If you chose the optional monthly auto-renew subscription (Telegram Stars), you can cancel anytime in Telegram (Settings → My Stars → Subscriptions). Cancelling stops future renewals; your current period stays active until it ends. One-time passes and credit packs don't renew, so there is nothing to cancel.
How to request
Email support@carriervets.com with your Telegram ID and the purchase. We reply within a few business days.
Operator
Serhij Lar (sole proprietor / OSVČ), Business ID (IČO) 19108222, č.ev. 1112, 413 01 Roudnice nad Labem, Czech Republic.